You are a dedicated healthcare leader who cares deeply about your work and your team, and you want to deliver a service of the highest quality. But times have changed, and the complexity and chaos have caused confusion, overwhelm and frustration. You have even started doubting yourself lately. The tools and skills that have always worked for you until now no longer seem adequate. You are desperately searching for solutions, for someone to help you back on track and rekindle that spark, motivation and energy that used to drive you.
You are in the right place.
You need new leadership skills designed to help you thrive in complexity. Our Certified Complexity Leadership (CCL) curriculum will give you the skills you need. Achieving designation as a Certified Complexity Leader through Instincts at Work will show that you have what it takes to lead into the future of healthcare transformation.
Your journey to becoming a Certified Complexity Leader begins with participating in our Evolution of Thinking and Evolution of Performance programs which will give you the core skills that you need to develop your complex thinking and drive change within your team. Solidify what you have learned in these two courses with 12 coaching sessions and a case study where you will learn to implement your skills in real-life settings. With all 4 requirements completed, you will earn your CCL Designation badge indicating that you have developed the complexity leadership skills needed to be effective with the new challenges we face.
Drawing from the latest neuroscience research, this course is designed for leaders to develop the basics of complexity leadership skills. You will learn how to manage your thinking and the thinking of others. You will start to understand the workings of brain-based mechanisms that create engagement, which help you design a shared vision in your team(s) and organization. Next, you will learn how to manage threat responses in yourself and your team and gain insight into managing your assumptions and those of others. Finally, you will discover how to influence a group process more effectively in meetings and learn about the principles to create engagement needed for high performance in complex environments.
This live, online course runs for 13 weeks for a total time commitment of 25 hours (16 live, virtual content sessions and 5 group coaching labs), and follows the cycle of Learn, Experiment, and Evaluate.
With the rapid pace of change and the introduction of new technologies, continual ongoing learning is a must. Facilitating rapid learning and an openness to innovating has become a critical skill for leaders who need to quickly get their team on board with new ideas and different ways of working.
At the end of each learning session you will create an action plan detailing how you will experiment with the new information by applying it to your work. The scheduled coaching labs are designed to review and reflect on experiments and give you the opportunity to be coached on your implementation successes and challenges.
Your progress in the program will be captured by goal setting at the beginning of the program. At the end of the program, you will review and reflect on the progress you made to your stated goals and any future goals you may want to continue to work on will be identified. You will also be provided with ongoing support and feedback through coaching to help you attain your desired goals.
Upon completion of the program, you will receive a Certification of Completion by meeting the following requirements:
As a successful leader, you want to be able to drive change and motivate your team effortlessly. In reality, we often find this is not easy at all. You deal with human behavior, which can be tricky at the best of times, let alone when work pressure is high, and environments are rapidly changing. When conflict and stress become the norm in the workforce, old methods are no longer working. How do you make this process easier for yourself and your people? How do you get everyone on board without fighting an uphill battle?
In performance management, we often fail to distinguish between people who are willing and people who are unwilling to be held accountable. This results in much frustration and wasted effort on the part of the managers. In the Evolution of Performance program (EOP), you will learn to distinguish between employees who are willing and unwilling to be held accountable. Through recognizing the emotional and social drivers that underly their behaviours, you will develop tailored approaches to inspire and encourage high performance.
We designed the EOP workshop using the latest neuroscience of motivation and engagement.
This EOP course includes 10 Content Modules and 6 EOP Coaching Labs following the same cycle as in the EOT program, of Learn, Experiment, Evaluate.
We deliver the EOP learning modules in person and in webinar format. Designed again according to the AGES model (Davachi et al.), a neuroscience-based model of learning leading to behavior change, each learning module includes opportunities to reflect and apply the material to your personal work challenges and experiences.
Following each learning session, you will create an action plan detailing how you will experiment with everything you learnt by applying it to your work. Like in the previous stage of the CCL Pathway, we support you during this process through our scheduled coaching labs giving you time to review and reflect on experiments and offer you the opportunity to be coached on your implementation successes and challenges.
Are you reaching your goals set at the beginning of the program? By regularly reviewing and reflecting on your progress, you will evaluate your skill development. Ongoing support and feedback from your coaches will help you broaden and deepen your skills and stretch you to the next level.
You will receive a Certification of Completion by meeting the following requirements:
Achieving different results requires going beyond your existing performance limitations. Individual leadership coaching is designed to have you challenge your performance limitations and apply the skills and tools in new ways to achieve new results. By working one-on-one with a coach, you are committing to becoming an instrument of change. By applying new skills and tools to a current improvement project or change initiative taken from your own situation and workplace, you will form new complexity leadership habits that shift your individual and team performance. Your highly skilled and experienced leadership coach will guide you through the process.
The Case Study is a way to consolidate your new capabilities as a complexity leader. By demonstrating your ability to apply new tools, new ways of thinking, and new habits to create real improvements in healthcare performance, your Case Study captures all that you have learned and achieved as a result. As the final step in the CCL Designation Pathway, it identifies you as someone who has the skills to achieve improvements in complex everchanging environments.
Upon successful completion of all 4 requirements above, you will be awarded your Certified Complexity Leadership Designation certificate and badge, which you can proudly display as part of your credentials. You can continue to support system transformation through seeding complexity leadership capabilities as a member of our Mastering Complexity Lab. You will be part of a community of exceptional leaders who are committed to leading system change. You will be supported with exclusive access to new content, coaching and a committed support system.
As a graduate of the Evolution of Thinking, we are delighted to offer you access to our exclusive Mastering Complexity Lab community.
"I have had the good fortune to be connected to Penny Paucha and the Evolution of Thinking program over the last 10 years as I have worked in various leadership roles. The Ontario health care system is complex, but the strategies learned are clear and manageable - put together, I believe I have been an effective and positive change agent. This would not have happened without the Evolution’s theory of complex change management, and the one-to-one leadership Coaching that I engaged with Ms Paucha in during my tenure as AFHTO’s President.
Penny and team have effectively steered many individuals and groups through the navigation of their local complex change challenges, including but not limited to Health Links, Ontario Health Teams, the OCFP leadership mentoring network, the Southwest Primary Care Network, individual FHTs, and many more small- and large-scale change efforts. I strongly endorse this approach.”