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Evolution of Thinking
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Evolution of Performance
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Coaching Sessions
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Case Study
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Designation
Certified Complexity Leadership Designation logo.

Certified Complexity
Leadership
Designation

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Develop leadership skills for the future.

You are a dedicated healthcare leader who cares deeply about your work and your team, and you want to deliver a service of the highest quality. But times have changed, and the complexity and chaos have caused confusion, overwhelm and frustration. You have even started doubting yourself lately. The tools and skills that have always worked for you until now no longer seem adequate. You are desperately searching for solutions, for someone to help you back on track and rekindle that spark, motivation and energy that used to drive you.

You are in the right place.

You need new leadership skills designed to help you thrive in complexity. Our Certified Complexity Leadership (CCL) curriculum will give you the skills you need. Achieving designation as a Certified Complexity Leader through Instincts at Work will show that you have what it takes to lead into the future of healthcare transformation.

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The Certified Complexity Leadership Pathway

Your journey to becoming a Certified Complexity Leader begins with participating in our Evolution of Thinking and Evolution of Performance programs which will give you the core skills that you need to develop your complex thinking and drive change within your team. Solidify what you have learned in these two courses with 12 coaching sessions and a case study where you will learn to implement your skills in real-life settings. With all 4 requirements completed, you will earn your CCL Designation badge indicating that you have developed the complexity leadership skills needed to be effective with the new challenges we face.

Apply now
Requirement 1
Evolution of Thinking logo.
Evolution of Thinking logo.

Drawing from the latest neuroscience research, this course is designed for leaders to develop their complex thinking skills. You will learn how to manage your thinking and the thinking of others. You will start to understand the workings of brain-based mechanisms that create engagement, which help you design a shared vision in your team(s) and organization. Next, you will learn how to manage threat responses in yourself and your team and gain insight into managing your assumptions and those of others. Finally, you will discover how to influence a group process more effectively in meetings and learn about the principles to create engagement needed for high performance in complex environments.

By the end of the course, you will be able to:
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Craft compelling vision statements
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Outline the 5 social needs that underlie engagement
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Identify the ways in which the learner is an instrument of change
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Design and conduct meetings that engage others and create results
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Create effective coalitions to drive improvements in Health Care practices across organizations
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Delegate effectively
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Hold others accountable
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Develop other leaders
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Design change initiatives that spread and are sustainable
Course pedagogy
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This live, online course runs for 14 weeks for a total time commitment of 25 hours (16 live, virtual content sessions and 5 group coaching labs), and follows the cycle of Learn, Experiment, and Evaluate.

Learn

With the rapid pace of change and the unpredictability of technologies and markets, there is no way to teach all that is necessary before entering the workforce. Continued learning once on the job is a must. Facilitating rapid learning at a significant scale has become a critical skill for leaders who need to quickly get their team on board with new ideas and different ways of working. 

Experiment

At the end of each learning session you will create an action plan detailing how you will experiment with the new information by applying it to your work. The scheduled coaching labs are designed to review and reflect on experiments and give you the opportunity to be coached on your implementation successes and challenges.

Evaluate

Your progress in the program will be captured by goal setting at the beginning of the program. At the end of the program, you will review and reflect on the progress you made to your stated goals and any future goals you may want to continue to work on will be identified. You will also be provided with ongoing support and feedback from our coaching to help you attain your desired goals.

Upon completion of the program, you will receive a Certification of Completion by meeting the following requirements:

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Attend all virtual sessions
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Attend all group coaching calls
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Complete Pre-Session Goal setting worksheet and Pre-Questionnaire Leadership Strengths worksheet
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Complete Leadership Self Evaluation Post-Test
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Requirement 2
Evolution of Performance logo.
Evolution of Performance logo.

As a successful leader, you want to be able to drive change and motivate your team effortlessly. In reality, we often find this is not easy at all. You deal with human behavior, which can be tricky at the best of times, let alone when work pressure is high, and environments are rapidly changing. When conflict and stress become the norm in the workforce, old methods are no longer working. How do you make this process easier for yourself and your people? How do you get everyone on board without fighting an uphill battle?

In performance management, we often fail to distinguish between people who are willing and people who are unwilling to be held accountable. This results in much frustration and wasted effort on the part of the managers. In the Evolution of Performance program (EOP), you will learn to distinguish between willing and unwilling employees to be held accountable, recognize the emotional and social drivers that underly their behaviours, and develop tailored approaches to inspire and encourage performance.

We designed the EOP workshop using the latest neuroscience of motivation and engagement.

In this program, you will develop:
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Coaching skills to have growth conversations
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The ability to distinguish between different levels of employee engagement
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Strategies to encourage performance at each level of engagement
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Ability to have performance conversations with your most challenging of employees
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Coaching for accountability
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Skills to create an accountability culture in your organization
Course pedagogy
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This EOP course includes 10 Content Modules and 6 EOP Coaching Labs following the same cycle as in the EOT program, of Learn, Experiment, Evaluate.

Learn

We deliver the EOP learning modules in person and in webinar format. Designed again according to the AGES model (Davachi et al.), a neuroscience-based model of learning leading to behavior change, each learning module includes opportunities to reflect and apply the material to your personal work challenges and experiences.

Experiment

Following each learning session, you will create an action plan detailing how you will experiment with everything you learnt by applying it to your work. Like in the previous stage of the CCL Pathway, we support you during this process through our scheduled coaching labs giving you time to review and reflect on experiments and offer you the opportunity to be coached on your implementation successes and challenges.

Evaluate

Are you reaching your goals set at the beginning of the program? By regularly reviewing and reflecting on your progress, you will evaluate your skill development. Ongoing support and feedback from your coaches will help you broaden and deepen your skills and stretch you to the next level.

You will receive a Certification of Completion by meeting the following requirements:

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Attend all virtual sessions
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Attend all group coaching calls
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Submit completed Evaluation and Reflection form
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Requirement 3

12 Sessions of IAW Individual Leadership Coaching

Going through a leadership course is one thing; implementing the teachings into a real-life situation is the next level. We want you to feel empowered and ready to thrive. Now is the time to choose a current improvement project or change initiative taken from your own situation and workplace and reflect on it with renewed skills, insights and motivation. Our 1-to-1 leadership coaching sessions will guide you through the process.

Requirements
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Attend 12 one-hour coaching sessions with an IAW coach
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Complete a goal setting session with a focus on developing complexity leadership skills and implementing tools from the Evolution of Thinking program
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Requirement 4

Case Study

Case Studies are an ideal way to transfer new insights and information to real-life situations. Can you think of a suitable example in your workplace that would see very different results because of the skills you learned in the CCL Pathway program? What will you do differently now, after going through all the modules, labs, and coaching sessions?

Requirements
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Identify, plan, and implement and write-up a case study of a current improvement project or change initiative
Write-up
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Your write up will include:
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Your personal reflections on your learning journey using the EOT/EOP tools to implement and improvement or change initiative within or across organizations
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Which tools were used and their impact on the outcome
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No more than 1000 words
Evaluation
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Participants will be evaluated on:
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How complexity is different than hierarchical/traditional/complicated leadership
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The flexibility to match the tools and different approaches based on the situation and context to produce a different result (with their team/teams of teams/organization)
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Personal reflection and shift as a leader
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Certified Complexity
Leadership Designation

Upon successful completion of all 4 requirements above, you will be awarded your Certified Complexity Leadership Designation certificate and badge, which you are free to display as part of your credentials. You will now also be welcome to join the Community of Practice where you can nurture your resilient leadership skills with exclusive access to new content and a committed support system.

Community of Practice

As a Certified Complexity Leader, we are delighted to offer you access to our exclusive Community of Practice.

Join the Community of Practice
$200

Per month, billed monthly

Nurture your resilient leadership skills with exclusive access to new content and a committed support system.

Join Now
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Live Webinars
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All Starter and Thought Leadership resources
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2 exclusive monthly coaching calls
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Community of Practice forum with peer-to-peer support
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The Ontario health care system is complex, but the strategies learned are clear and manageable...

"I have had the good fortune to be connected to Penny Paucha and the Evolution of Thinking program over the last 10 years as I have worked in various leadership roles. The Ontario health care system is complex, but the strategies learned are clear and manageable - put together, I believe I have been an effective and positive change agent. This would not have happened without the Evolution’s theory of complex change management, and the one-to-one leadership Coaching that I engaged with Ms Paucha in during my tenure as AFHTO’s President. 

Penny and team have effectively steered many individuals and groups through the navigation of their local complex change challenges, including but not limited to Health Links, Ontario Health Teams, the OCFP leadership mentoring network, the Southwest Primary Care Network, individual FHTs, and many more small- and large-scale change efforts. I strongly endorse this approach.” 

Rob Annis
MD, CCFP
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Evolve your thinking. Overcome overwhelm. Become a resilient leader.

Join the Instincts at Work community today and take the first steps on your journey towards resilient leadership.

Join Now
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